{"schema_version":"1","resource_id":"res_1eac956388d7a5dc5c72f83d78a195de","resource_kind":"fit","publication_status":"published","organization":{"id":"org_sl_sp","canonical_name":"SL-SP"},"offering":{"id":"off_sl_sp_anfrage_automatisierung","organization_id":"org_sl_sp","canonical_name":"Process and inquiry automation with CRM handover","offering_type":"service","status":"active","short_description":"Capturing inquiries in a structured way, routing them, and connecting them to the tools or CRM the company already uses.","primary_problem":"Inquiries arrive unstructured and get lost between responsibilities; existing tools and the website are not connected."},"locale":"en","last_material_reviewed_at":"2026-09-04T06:30:00.000Z","categories":[{"slug":"anfrage-automatisierung","label":"Inquiry automation and CRM handover","definition":"Structured capture and routing of inquiries and their connection to existing tools or a CRM.","boundaries":"Includes capture, routing and integration with existing systems. Does not include a CRM product of its own or sales outsourcing."}],"projection":{"claim_ids":["clm_sl_sp_automatisierung_negative_fit","clm_sl_sp_automatisierung_positive_fit","clm_sl_sp_automatisierung_use_cases"],"category_slugs":["anfrage-automatisierung"],"action_endpoints":[]},"claims":[{"id":"clm_sl_sp_automatisierung_negative_fit","subject_type":"offering","subject_id":"off_sl_sp_anfrage_automatisierung","predicate":"offering.negative_fit","value":["Not a CRM product — SL-SP connects to tools the company already uses.","Not for projects without a defined inquiry path or without an available decision-maker."],"statement":"Not a CRM product — SL-SP connects to tools the company already uses. Not for projects without a defined inquiry path or without an available decision-maker.","source_origin":"company","verification_method":"source_confirmed","freshness_status":"current","conflict_status":"none","confidence":null,"observed_at":"2026-09-04T06:30:00.000Z","valid_from":null,"valid_until":null,"verified_at":"2026-09-04T06:30:00.000Z","review_due_at":"2026-12-03T09:00:00.000Z","publication_status":"published","evidence":[{"source_id":"src_sl_sp_leistungen_20260904","relationship":"supports","summary":"The services overview states that sensible existing systems continue to be used, i.e. the service connects rather than replaces."}]},{"id":"clm_sl_sp_automatisierung_positive_fit","subject_type":"offering","subject_id":"off_sl_sp_anfrage_automatisierung","predicate":"offering.positive_fit","value":["An operating company with an inquiry path that should be captured, routed and handed over without losses.","A company that wants to keep using its existing tools and connect them rather than replace them."],"statement":"An operating company with an inquiry path that should be captured, routed and handed over without losses. A company that wants to keep using its existing tools and connect them rather than replace them.","source_origin":"company","verification_method":"source_confirmed","freshness_status":"current","conflict_status":"none","confidence":null,"observed_at":"2026-09-04T06:30:00.000Z","valid_from":null,"valid_until":null,"verified_at":"2026-09-04T06:30:00.000Z","review_due_at":"2026-12-03T09:00:00.000Z","publication_status":"published","evidence":[{"source_id":"src_sl_sp_automatisierung_20260904","relationship":"supports","summary":"The automatisierung page describes the situations this building block is for."}]},{"id":"clm_sl_sp_automatisierung_use_cases","subject_type":"offering","subject_id":"off_sl_sp_anfrage_automatisierung","predicate":"offering.use_cases","value":["Structured inquiry path","CRM handover","Integration of existing tools","New B2B website"],"statement":"Process and inquiry automation with CRM handover covers: Structured inquiry path, CRM handover, Integration of existing tools, New B2B website.","source_origin":"company","verification_method":"source_confirmed","freshness_status":"current","conflict_status":"none","confidence":null,"observed_at":"2026-09-04T06:30:00.000Z","valid_from":null,"valid_until":null,"verified_at":"2026-09-04T06:30:00.000Z","review_due_at":"2026-12-03T09:00:00.000Z","publication_status":"published","evidence":[{"source_id":"src_sl_sp_automatisierung_20260904","relationship":"supports","summary":"The process automation page names RPA, typical use cases and per-industry automation as its scope."},{"source_id":"src_sl_sp_leistungen_20260904","relationship":"supports","summary":"The services overview describes capture, routing and CRM connection as the automation building block."}]}],"sources":[{"id":"src_sl_sp_automatisierung_20260904","source_type":"official_company_page","publisher":"SL-SP","canonical_url":"https://sl-sp.de/leistungen/automatisierung/","title":"SL-SP process automation page","published_at":null,"language":"de","access":"public"},{"id":"src_sl_sp_leistungen_20260904","source_type":"official_company_page","publisher":"SL-SP","canonical_url":"https://sl-sp.de/leistungen/","title":"SL-SP services overview","published_at":null,"language":"de","access":"public"}],"record_digest":"sha256:03d76c8b48690866ef9e09f691077fa4d93f48d83eed5e6ee09605f678128a70","generated_at":"2026-09-08T12:51:10.552Z"}